We operate training systems for the improvement of the capability of employees encountering customers and their sales competency.
customer satisfaction investigation(CSI) customer evaluation group MOT research
1 Step
on-site monitoring
2 Step
diagnosis/analysis
3 Step
on-site training
systematic training of CS human resources customer satisfaction through high-quality service quality improvement of on-site service
4 Step
coaching
5 Step
capability improvement
CS training program
Distribution
Process for new employees : training the improvement of sales competency and the customer interaction service for the new employees
Sales expert course : training the sales experts understanding the customer’s mental state and approaching with sensibility
On-site CS improvement training : pursuing the improvement of CS capability through the immediate correction in order of monitoring – on-site training – coaching,
Restaurants
International etiquette and table manners : table manners practicing including general manners, etiquette and table manners
Food court service specialist training : training the service manpower for the food court property
Open training : step 1- basic service, step 2- customer interaction by the type of customer, step 3- unsatisfied customer handling technique operation
Communal feeding
Creation of exciting workplace: acquisition of natural service skills by adding funny elements to basic service
Self-leadership for the managers on-site : training the necessary elements for the leader of sensibility through on-site cases
Understanding of MOT flow : induction of on-site usage adding sensibility to customer interaction service